FAQs

Will the etched images wash off the glass?

No.  We sandblast each item individually, and the result is a permanently etched image on each piece.  The extremely fine abrasive we use allows us to provide a lot of detail in our finished product.

What quality of glass do you use?

We pride ourselves on our choice of high quality glassware.  We use mostly Libbey glassware and also carry lead crystal stemware and vases for special customer requests.

We do recommend hand washing for the Marilyn Classic and Marilyn Cameo Series stemware as it has a crystal affixed to the glass.  All of the other standard glasses are dishwasher safe.

Do you have a minimum quantity order?

No.  We pride ourselves in creating custom etched orders of any size.  If you need 1 or 100, we can etch it for you!

How much time do you need to etch my order?

The duration it takes to complete the order depends on the number of items you order and if we have stock on hand. We carry most of the commonly ordered glass items including wine glasses, coffee mugs, plates and vases. We will always provide you with a timeline to make sure our items get to you by your deadline.

How do I order a custom gift basket?

Visit our store to decide what type of glass products you’d like us to include. Then simply [Complete our online gift basket order form…].

What kind of payment do you accept?

We can accept Visa, MasterCard and PayPal.

How and where do you ship orders?

We can ship orders across Canada and the continental USA.  Canadian orders ship from our mailing address in Milner, BC via Canada Parcel Post.  U.S. orders are shipped out of Lynden, WA via Fed Ex.  You will receive a tracking email so you can follow the shipment to the point of delivery.

For customers ordering from within the Vancouver/Lower Mainland of BC, we provide door-to-door service for a delivery charge of $15.

What is your return policy?

Extreme care is taken to ensure your product arrives as ordered and undamaged.  Please notify Hour Glass Studio Ltd. within seven days of receipt to report any discrepancy or if you are unsatisfied with the product. Goods must be returned prior to replacement or refund, and this will be determined at the discretion of Hour Glass Studio Ltd.

We have many beautiful pieces of etched glass available – take a look at our online shop now.


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